Privacy Policy

Introduction

Revalve, Inc. ("Revalve," "we," "our," or "us") operates the platform revalve.ai and browser extension, providing AI-powered fair value intelligence and price discovery tools for digital commerce. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, browser extension, mobile applications, and related services ("Services"). By using Revalve, you agree to this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Information You Provide
   • Account Information: Name, email address, password, and profile data.
   • Contact Information: When you sign up for beta access, newsletters, or schedule a meeting.
   • Payment Information: If you subscribe to Pro, Power, or enterprise plans (processed via secure third-party payment providers such as Stripe).
   • Communications: Feedback, inquiries, or support requests you send to us.
   • Transaction Data (Optional): If you choose to connect your marketplace accounts (eBay, Poshmark, etc.) to enable personalized insights, we may access read-only sales and purchase history. You control this access and can revoke it at any time.
2. Automatically Collected Data
   • Usage Data: Product pages viewed, fair value lookups performed, browser extension interactions, time spent, and referral source.
   • Device & Browser Data: IP address, operating system, browser type, device identifiers, and extension version.
   • Product Context Data: URLs, product titles, prices, and marketplace identifiers of items you view (used solely to generate fair value estimates).
   • Cookies & Analytics: Small files stored on your device to personalize your experience and analyze traffic. You can manage cookie preferences in your browser settings.
3. Market Data We Aggregate (Non-Personal)

   Public Pricing Data: We collect publicly available pricing information from marketplaces (eBay, Poshmark, StockX, etc.) to power our fair value models. This data is anonymized and aggregated—it does not identify individual users.

How We Use Your Information

We use your information to:

• Provide Core Services: Generate fair value estimates, confidence bands, price projections, and alerts.
• Personalize Your Experience: Show relevant product recommendations, watchlists, and pricing insights tailored to your browsing behavior.
• Improve Our AI Models: Train and refine our valuation algorithms using aggregated, anonymized transaction data.
• Respond to Inquiries: Provide customer support and technical assistance.
• Send Updates: Product news, feature releases, and promotional offers (you may opt out anytime).
• Monitor Security: Detect and prevent fraud, abuse, or unauthorized access.
• Comply with Legal Obligations: Fulfill legal requirements and enforce our Terms of Service.

Sharing of Information

We do not sell your personal data. We may share limited data in the following circumstances:

• With Service Providers: Hosting (AWS, Google Cloud), analytics (Mixpanel, Amplitude), payment processing (Stripe), and customer support tools. These providers operate under strict confidentiality agreements and may only use your data to perform services on our behalf.
• For Legal Compliance: If required by law, subpoena, court order, or government request.
• During Business Transfers: In the event of a merger, acquisition, financing, or asset sale, your information may be transferred. We will notify you and ensure continued protection under this policy.
• With Your Consent: When you explicitly authorize sharing (e.g., connecting third-party marketplace accounts).

Data Retention

We retain personal data only as long as necessary to:

• Provide and improve our Services.
• Comply with legal, accounting, or reporting requirements.
• Resolve disputes and enforce agreements.

You may request deletion at any time by contacting us at devops@revalve.ai.

Upon request, we will delete or anonymize your data within 30 days, except where retention is required by law.

Your Rights

Depending on your location (e.g., EU/EEA under GDPR, California under CCPA, UK under UK GDPR), you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correct: Update or correct inaccurate information.
• Delete: Request deletion of your personal data ("Right to be Forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Object or Restrict: Limit how we process your data or object to certain uses (e.g., marketing).
• Withdraw Consent: Opt out of marketing communications or revoke marketplace account connections.

To exercise these rights, contact devops@revalve.ai. We will respond within 30 days.

Security

We use industry-standard security measures to protect your information, including:

• Encryption: Data in transit (TLS/SSL) and at rest (AES-256).
• Access Controls: Role-based permissions and multi-factor authentication for internal systems.
• Secure Infrastructure: Hosted on SOC 2-compliant cloud providers (AWS, Google Cloud).
• Regular Audits: Periodic security reviews and penetration testing.

While no system is completely secure, we take reasonable steps to prevent unauthorized access, disclosure, or misuse. If a data breach occurs, we will notify affected users in accordance with applicable law.

8. International Data Transfers

Revalve is based in the United States. If you use our Services outside the U.S., your information may be processed on servers located in the U.S. or other jurisdictions where privacy laws may differ.

We apply adequate safeguards to protect your data, including:

• Standard Contractual Clauses (SCCs) for transfers to countries outside the EU/EEA.
• Privacy Shield frameworks (where applicable).
• Data Processing Agreements with all third-party service providers.

9. Browser Extension-Specific Privacy

a. Permissions & Access

The Revalve browser extension requests the following permissions:

• Active Tab: To detect product pages and display fair value overlays.
• Storage: To save your preferences, watchlists, and pricing alerts locally.
• Network Access: To fetch real-time market data and compute fair value estimates.

We do NOT:

• Track your browsing activity on non-product pages.
• Access sensitive data (passwords, payment information, personal documents).
• Sell or share your browsing history with third parties.

b. Data Minimization

We only collect product-related data (URLs, titles, prices) necessary to generate fair value estimates. All other browsing activity is ignored.

c. Local Storage

Preferences and watchlists are stored locally on your device. You can clear this data anytime via browser settings or by uninstalling the extension.

10. Third-Party Links & Integrations

Our Services may link to or integrate with external platforms:

• Marketplaces (eBay, Poshmark, StockX, Amazon, etc.)
• Payment Processors (Stripe)
• Analytics Tools (Mixpanel, Amplitude)

We are not responsible for the privacy practices of these third parties. Please review their policies before providing any information.

If you connect third-party accounts (e.g., eBay seller dashboard), we access only the data you authorize (e.g., sales history for performance insights). You can revoke access anytime via your account settings.

11. Children's Privacy

Revalve is not intended for users under 13 years of age (or 16 in the EU/EEA). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it immediately.

If you believe a child has provided us with personal information, contact privacy@revalve.ai.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and share.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt out of the "sale" of personal information (note: we do not sell personal data).
• Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact privacy@revalve.ai.

13. EU/EEA & UK Privacy Rights (GDPR)

If you are located in the EU/EEA or UK, you have rights under the General Data Protection Regulation (GDPR):

• Lawful Basis for Processing: We process your data based on consent, contract performance, legitimate interests, or legal compliance.
• Data Protection Officer: For GDPR-related inquiries, contact dpo@revalve.ai.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

14. Do Not Track (DNT) Signals

Some browsers support "Do Not Track" (DNT) signals. At this time, Revalve does not respond to DNT signals. You can control tracking via browser settings or third-party privacy tools.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Services. The "Last updated" date at the top indicates the latest revision.

Material changes will be announced via:

• Email notification to registered users.
• In-app or extension notification.
• Prominent notice on revalve.ai.

Continued use of our Services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

Email: devops@revalve.ai